Refund policy
Return and Refund Policy
Website: https://www.Cozychubby.net
1. Returns
We accept returns within 30 days of the delivery date.
To be eligible for a return:
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The item must be unused, unworn, and in the same condition as received
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The item must be in its original packaging
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Proof of purchase (order number or receipt) is required
Non-returnable items include:
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Used or opened baby hygiene products (e.g., bottles, pacifiers, breast pumps, diapers)
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Clearance or final sale items
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Gift cards
2. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds will be processed to your original payment method
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Please allow 5–10 business days for the refund to appear on your account (depending on your bank or card issuer)
3. Exchanges
We only replace items if they are:
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Defective
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Damaged during shipping
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Incorrect item received
If you need an exchange, please contact us at [cozycubby@gmail.com] with your order number and photos of the issue.
4. Return Shipping
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Customers are responsible for return shipping costs unless the item was defective, damaged, or incorrect
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Shipping costs are non-refundable
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We recommend using a trackable shipping service
5. Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:
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Your order number
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Clear photos of the product and packaging
We will resolve the issue as quickly as possible.
6. Late or Missing Refunds
If you haven’t received a refund yet:
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Check your bank account again
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Contact your credit card company (processing time may vary)
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Contact your bank
If you’ve done all of this and still have not received your refund, please contact us at cozycubby@gmail.com
7. Contact Us
For questions about returns or refunds, please contact:
Email: cozycubby@gmail.com
Website: https://www.cozycubby.net/